Wholesale

Thanks for your interest in carrying True North Creative products. Below are the details of our policies and process. If you have any additional questions please contact us at info@truenorthcreative.ca.

If you are new to True North Creative, we would love to learn a little more about you. Please email us at info@truenorthcreative.ca with your web address as well as your business name & contact information. Let us know if you are on social media, as we also love to follow other growing businesses.  

TURNAROUND

All in stock items will be shipped 3-5 business days once an order is confirmed & purchased. If a product is out of stock, we will notify you with an estimated restock date.

ORDERING

If you are new to True North Creative, we would love to learn a little more about you. Please email us at info@truenorthcreative.ca with your web address as well as your business name & contact information. Let us know if you are on social media, as we also love to follow other growing businesses. 

For our most recent wholesale catalogue pricing or to place an order please email at info@truenorthcreative.ca.

PAYMENT & SHIPPING

First orders require complete payment prior to shipping. Additional terms can be arranged for future orders. We accept all major credit cards, etransfer, cheque or cash. Shipping costs are charged at the time of shipment & will be included on your final invoice. A tracking number will be provided with your final invoice via email. Orders are currently shipped via Canada Post. Local purchases can be delivered directly to your doorstep for a flat fee of $8 (please email for more information).

PACKAGING & ONLINE SALES

All True North Creative products must be displayed and sold in their original packaging. Bundled sets may not be broken up and sold as individuals. If you chose to sell True North Creative products online, credit must be given to True North Creative in the product description. Partnering with third party online resellers like Amazon or eBay is not permitted.

RETURNS & EXCHANGES

Damaged or defective items may be exchanged for replacement product or store credit. Please let us know if there are any problems as soon as you receive your order so we can replace the product. If you are 
unsatisfied, please share with us your reason for return or exchange and we will address your concerns.

CUSTOM PRODUCTS

Want something custom for your shop or company. Don’t hesitate to email us at info@truenorthcreative.ca.